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FAQ

Jun 6th, 2007 by Moderator

Frequently Asked Questions

General Questions

What are your phone and fax numbers?

Business: (978) 946-2000 FAX: 685-1588
News: (978) 946-2000 FAX: 687-6045
Circulation: (978) 946-2200 or 800-836-7800
Classified: (978) 946-2300 FAX: 686-0755

Do you do tours of the newspaper?

Yes, you may schedule a tour on Tuesdays or Wednesdays at 10:00 am by calling Pauline Minch at 978-946-2315.

Are back issues of the newspaper available?

Yes, we keep back issues at all our offices. Very old issues can be viewed on microfilm at public libraries.

How do I get to the Eagle-Tribune’s main office in North Andover?

From Interstate 495 north or south take exit 42A (sign says Route 114, Middleton). Go about 1 mile(up the hill). Just after you pass Northmark Bank on your right, the Eagle-Tribune entrance will be on your left.

From Interstate 93 north or south take exit 44 to Interstate 495 north. Once on 495, take exit 42A (sign says Route 114, Middleton). Go about 1 mile(up the hill). Just after you pass Northmark Bank on your right, the Eagle-Tribune entrance will be on your left.

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The Newsroom

How do I get something in the newspaper?

You can either use the web site to submit news items via e-mail or call (978) 946-2000 and ask for the newsroom. You will be connected to an editor or reporter.

How can I get a copy of a photo?

You can order a photo that appeared in the paper by calling the paper at (866) 927-7627. Ask for EAGLE SNAPS.

How can I find a story that already ran in the paper?

You can call the paper at (978) 946-2000 and ask for the newsroom. You will then be put in touch with the appropriate editor or reporter. Back copies can be seen at our office or in public libraries.

When can a reporter or editor be reached?

Reporters and editors are often out on assignments, but the phones are staffed from 6:15 a.m. to 7 p.m. Monday through Friday; 6:30 a.m. to 5 p.m. Saturdays; and 6:30 to noon on Sundays. You can leave a message by phone during those times or by E-mail anytime from your phone line or via our web site. Your call will be returned as soon as possible.

Why was something in or left out of the newspaper?

Space, timeliness or inclusion in an upcoming special section may be the problem. To get an answer, call the newsroom at (978) 946-2000. Complaints? Ask to speak with an assignment editor or with Senior Managing Editor Al White.

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Classified Advertising

How much does a classified ad cost?

A classified ad representative at (978) 686-2911 can quote rates. Total cost depends on number of lines, number of days the ad will run, type of ad, and where it runs - including the internet.

Must I place the ad in person?

No, most are placed via phone, as well as fax, mail, or e-mail. You are welcome to place the ad in person at any of our offices. In memoriams are best placed in person so size and verse can be selected.

How soon can my classified ad run?

Frequently the next day for line ads; two days for classified display ads. It varies for ads on holidays and weekends. One of our classified sales representatives can give you specifics. Please call (978) 686-2911.

Can I be billed for my ad?

In many cases you can. There are some prepaid categories. In many cases we offer prepayment discounts. We accept VISA & Mastercard.

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Retail Advertising

What is Retail Advertising?

A display advertisement purchased to run in the daily or Sunday newspaper, other than the Classified section. Preprinted materials are also accepted for insertion in the newspaper. Non-subscriber delivery and direct mail distribution are available.

How do I get my ad in the Eagle-Tribune?

Call (978) 946-2000 and ask for Retail Advertising. We have advertising consultants who will advise you concerning ad design, copy, placement and pricing. A meeting can usually be arranged at our locations or yours.

Can you help me put an ad together?

Certainly. Our advertising consultants are trained to help you with ad design, layout, copy, logo design and placement. We can also help you develop an advertising budget that’s appropriate for your type of business.

What kind of minimum lead time is required to get a retail display ad in the Eagle-Tribune?

Copy and materials need to be received at least 4 working days prior to the run date of the ad if you’d like a proof of your ad before publication. Three days prior is acceptable if a proof is not needed, but we encourage you to work on the proof deadline to ensure correct copy. If you’re new to advertising, please allow extra time for us to give you extra help.

Can you help me with information from ads that appeared recently in the newspaper?

Usually, yes. If you know the name of the advertiser, about when the ad ran, and some specifics of the ad content, we will be glad to check recent newspapers and call you back or send you e-mail with the information you need from the ad. If you’re not sure of those kinds of details, making it difficult for us to find the ad for you, you’re welcome to visit our main office to look through bound volumes of recent newspapers.

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Circulation

What towns does the paper go to?

The Eagle-Tribune goes to the following cities and towns: Amesbury, Andover, Boxford, Georgetown, Groveland, Haverhill, Lawrence, Merrimac, Methuen, Middleton, North Andover, North Reading and West Newbury in Massachusetts, and Atkinson, Chester, Danville, Derry, Hampstead, Kingston, Londonderry, Newton, Pelham, Plaistow, Salem, Sandown and Windham in New Hampshire.

How can I pay for my subscription?

You can pay your carrier or you can pay by mail. We will bill you and you have the option of paying for 13, 26, or 52 weeks in advance with a check or credit card. You can also use ET Plus and have your subscription costs deducted monthly from either your credit card or checking account.

How can I get the money I lost in your rack?

Call us at (978) 946-2200 with your name and address and we will refund your money. Or we will have a copy of that day’s paper dropped off to you. Please tell us the location of the rack so we can fix it.

What delivery options are available?

We have two delivery options, either 7 days a week or weekend only (weekend only includes Saturday, Sunday and holidays).

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  • Howard Hibbert
    Could you please help me out. My wife was from Lawrence Mass and moved to florida at a young age. Now she wants to trace her roots. What she can rember is an articale in your paper and it stuck wife her. Do you have any articales on Donna St. Amand? It is impossible for us to look at micro film down here on your newspaper.
  • To access past articles, you'll need to speak with someone in customer service. Just call the front desk at 978-946-2000 and let them know you'd like to speak with someone about locating archived articles.
  • V Federico
    I was wondering what happened to searching through the archives?
  • Name
    I also was wondering the same
  • All articles since 2008 are completely searchable on our sites. There are some articles between 2006 and 2008 that are also available. If there is a specific article you are looking for you can send an email to onlineeditor@eagletribune.com or you can check with your local library.
  • V Federico: Archives from the paid site are currently not available – we will be moving all the stories to the free site in the near future. Please be patient while we convert the stories over the next few months.
  • Gail Wilson
    How can I submit an anniversary annoucement? My parents will be celebtraing their 55th anniversary in April and I would like to have the annoucement in their hometown newspaper.

    Thanks,

    Gail Wilson
  • to Gail Wilson: To submit an anniversary announcement you can visit our websites at the following addresses:
    Eagle Tribune: http://www.eagletribune.com/contactus/etpcconta...
    Salem News:
    http://www.salemnews.com/contactus/etpccontactu...
    Daily News of Newburyport
    http://www.newburyportnews.com/contactus/etpcco...
    Gloucester Daily Times
    http://www.gloucestertimes.com/contactus/etpcco...
  • vera
    How can I get archived articles on line?
  • To vera: If you are looking for an article that appeared after Feb 1, 2008 you can use the "Search Site" feature on the right hand side of the screen on the homepage. If the article was in our Plus versions these articles are not available at this time. If you send us a request for a particle article we can make it available to you on our site.
  • Kevin C. Delaney
    How may a submit a birth announcement. Thanks for your assistance.
  • To Kevin C. Delaney: If you click on Contact Us on the tabbed menu bar, and scroll down to Submit Your News you'll see a link to submit a birth announcement. You can also se the direct link I've provided below:

    http://www.eagletribune.com/contactus/local_sto...
  • Janis
    hi!

    I wanted the article of a murder of a young married girl by Ashley Fernandes from India.

    This was in the month of april 2008.
  • To Janis: Using the Search Site feature on salemnews.com I searched on "India murder" and got 3 results. The top one is the story you were looking for
    http://salemnews.com/punews/local_story_0990031...
  • Joy
    I would like to do an engagement announcement, how do I also summit a photo with it via e-mail?
    Thank you
  • Lindsay
    How do I get a reprint or permission to reprint a story form this website? I paln on including the URL - will it persist?

    Thanks.
  • To Joy: To submit an engagement announcment go to
    http://www.eagletribune.com/contactus/etpcconta...
    To send a photograph, you can either, mail the photo to

    The Eagle-Tribune
    Attention: Weddings/Engagements/Anniversaries
    100 Turnpike St.
    North Andover, MA
    01845

    or drop the photo off in person at our offices at

    100 Turnpike St.North Andover
    181 Merrimack St., Haverhill

    You may also e-mail photos as attachments to Celebrations (celebrations@eagletribune.com). Please make sure the images are saved as RGB JPEG files with a resolution of 200 dots per inch. Please place your full names on the back of the photo so we can attach it to the correct announcement.
  • Lindsay: You can include up to the first 25 words of the story as a summary. And it should have a link back to our site to read the entire article. The urls will remain/persist.
  • Michelle Ann Myers
    I am an intern for an attorney in Gainesville, FL and they are planning on closing our AGH down as well I am wondering if your paper has a time line for the saving of your AGH.
    Any information you may have on how it was saved any links to stories your paper did, anything at all would be useful in my bpursuit to save our AGH
    Thank you so much for your time,
  • Sandie Pearl
    I am trying to enter the Spring Trainig Getaway Contest for the red sox and blue jays and cannot find the entry form or any info to get me there to that site. Please direct me.
  • elvin
    how can i get a job for the paper route?
  • gail
    how do I navigate the online paper..I want to read a story on Page b9. Is there no way to punch in the page number. I can't find the story by the headline Tap into a new market in Sunday March 22,09 I wanted to email the story.
  • The story was picked up from The Salem News, you can read it here http://www.salemnews.com/archivesearch/local_st...
  • cacu69
    i need to see the list of names of the peolpe the high school assitant was checking they criminal records....thanks...hector
  • Peter
    How and what is a "Plus addition account" so I can read a full obit?

    Thanks -
  • The Plus edition refers to the old paid version of our site, which we have since discontinued. All content is now free to access. You must be referencing an old page. What was the URL?
  • jimp59
    How long does it take for a letter to the editor to appear in the newspaper
  • A properly submitted letter to the editor, one that includes a full name, address and phone number, that is accepted for publication should run within a week.
  • Carol porter
    I placed an ad for a dog for sale, ist day it ran(today) dog was sold, how do I stop ad from running so I dont keep getting phone calls?
  • Glad to hear the ad worked for you. You should be able to call the Classified Department at 800-927-9200 and they should be able to take care of it for you.
  • Lori Devaney
    How do I announce my sons college graduation Thank You
    Lori D.
  • We list college graduations in our "people in the news" section which usually runs on Sundays and sometimes on Wednesdays. Just send an email with the info to Betsy Curry.

    You could also call our Classified department 800-927-9200 to run a Happy Ad or place a listing under our Business Marquee on the homepage.
  • Sandra Johnson
    what is the charge to put 600 word obit. Can I submit it or does the funeral home have too
  • You can go through the funeral home or you can contact the obituaries department directly at 800-681-6248.
  • Robin Moulton
    Can I view the news of the local '09 college graduates online?
  • Under the Special Features section select the link for Salute to
    Seniors.
  • Anna
    how do I access the legal notices for meetings in Gloucester -ex zoning board mtg. How do I access listings of issues building permits. thanks
  • At the bottom of the page, there should be a link for "Legal Notices" that should provide you with all the Legal Notices that ran in the paper for the last month. You can search for something in particular by clicking the "Revise your Search" button at the top of the page.
  • jean68
    How to I go about putting a In REmemberance of a death
  • When you are viewing the obituary click on the "View/Sign Guest Book" link.
  • Jo-Anne Middleton
    how do I place a wedding announcement?
  • Under the Lifestyle section there should be a link "Submit your Celebration". On that page their should be details on how to submit your celebration.
  • danklein
    How can I change my credit card account number I currently use on my account.
  • You can call circulation customer service at: 800-836-7800 and they can assist you with the change.
  • donnasalem
    where are the winning lottery numbers for the numbers game for play for free for one year located in the salem news
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